Can it handle tracking across multiple carriers?

Yes — it reads live status from your TMS and each carrier's API, so it answers 'where's my shipment' with the real ETA regardless of who's carrying it, on phone, email or chat. That's the single highest-volume question on most ops desks, and it's the first thing we take off your team.

Which systems does it connect to?

Your TMS, carrier APIs and rate tables, your customer channels (phone, email, chat, WhatsApp) and your order/booking system. Anything with an API or webhook can be wired in — the agent joins the stack you already run.

Does it reduce ops headcount or just add a chatbot?

It absorbs the repetitive tracking and status volume at flat cost, so your ops people work the exceptions that need judgement. We measure resolution, not deflection: it resolves the routine questions end to end and routes the rest with full context. It's augmentation — fewer 'where's my shipment' calls, the same people on the hard exceptions.

How long to launch, and how is it priced?

Two to four weeks for the first agent on one workflow — usually shipment tracking — at a fixed price, proven against your real cases and launched behind a human. No per-seat licence and no lock-in; your only variable cost is the model tokens.

03 / Solutions / Logistics & Last‑Mile Transport

AI agents for logistics that track shipments, quote freight and handle the exceptions.

Q: What are AI agents for logistics?

AI agents for logistics are autonomous software agents that handle the repetitive operational work in a 3PL or transport business — shipment-tracking questions, freight quoting, delay and exception handling, proof-of-delivery follow-up — end to end, pulling live status from your TMS and carriers, with a handoff to a person on the cases that need one. Unlike a carrier portal, they answer and act instead of telling the customer to look it up.

AI agents for logistics answer 'where's my shipment' from live carrier data, turn around freight quotes, and flag and resolve delay exceptions before they escalate — instead of those calls overwhelming your team. We build them around your TMS, carriers and customer channels, and ship the first one in weeks.

Book assessment See the agents→

01“Where’s my shipment?” calls overwhelm staff

02Slow freight quote turnaround loses deals

03Delay exceptions escalate fees and churn

01 / AI agents for logistics

What are AI agents for logistics?

AI agents for logistics are software agents that handle the high-volume operational work a 3PL or transport business runs on: shipment-tracking questions (the calls that swamp an ops desk), freight quoting, delay and exception handling, and proof-of-delivery follow-up — end to end, pulling live status from your TMS and carriers, with a handoff to a person on the cases that need one. The answer to 'where's my shipment' is the real tracking status, not a promise to check and call back.

It's custom agent work pointed at a logistics operation — the same engineering behind our wider AI agent work and customer-service agents — built around the systems you already run rather than a closed product.

Shipment tracking & status

Answers 'where's my shipment' from live TMS and carrier data, 24/7, across phone, email and chat — the question that otherwise ties up your whole ops desk.

Freight quoting

Turns a quote request into a priced freight quote from your rate tables and lane data, fast enough to win the booking instead of losing it to slow turnaround.

Delay & exception handling

Detects a delay or exception, notifies the customer proactively with the new ETA and the reason, and opens the right resolution path before it turns into a penalty or a churn.

Booking & dispatch admin

Takes booking details, validates addresses and references, and creates the order in your TMS — turning manual order entry into a check step.

Proof of delivery & claims

Collects POD, answers delivery-confirmation questions, and assembles the documentation for a claim so it doesn't stall on missing paperwork.

After-hours & peak cover

Covers nights, weekends and volume spikes at flat cost — the hours when shipment questions still land but the desk is thin.

02 / Build vs buy

Carrier portal, custom agent, or your ops desk on the phone?

A carrier portal makes the customer go look it up. A custom agent answers from live data across all your carriers and acts on the exception — and unlike an ops desk, it doesn't drop the next call when volume spikes.

	Carrier portal / bot Self-serve lookup	Custom AI agent Answer-and-act	Ops desk today Staff on the phone
Answers tracking from live data	Customer self-serve	✓	✓
Works across all your carriers	One carrier	✓	✓
Quotes freight from your rates	—	✓	✓
Handles delay exceptions proactively	—	✓	If capacity
Creates bookings in your TMS	—	✓	✓
Covers nights, weekends & peaks	✓	✓	—
Cost at 10× shipment volume	Flat	Flat	More headcount